Privacy Policy
We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, and protect your information when you visit our website. By using our services, you agree to the terms of this Privacy Policy. If you do not agree with our practices, please do not use our services.
We collect personal information that you provide to us directly, such as:
Contact Information: Name, email address, phone number.
Account Information: Username, password, profile details.
Payment Information: Payment details, billing address.
Support Requests: Information you provide when contacting us.
We use your information for the following purposes:
To Provide and Maintain Our Services: To process transactions, deliver services, and manage your account.
To Improve Our Services: To analyze usage trends, identify issues, and enhance user experience.
To Communicate with You: To send updates, notifications, and respond to inquiries.
To Process Payments: To handle billing and manage transactions.
To Personalize Your Experience: To offer tailored content and recommendations.
Security of Your Information:
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.
Changes to This Privacy Policy:
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
Last Updated: July 18, 2024
Return Policies
We want you to be completely satisfied with your purchase. If you’re not, we offer a straightforward return policy.
Return Eligibility
Here’s what you need to know:
Timeframe for Returns: You can return most items within 3 days of receiving your order.
Condition of Items: Items must be unused and in the same condition as when you received them.
Proof of Purchase: A receipt, order confirmation, or proof of purchase is required for all returns.
How to Initiate an Exchange
To start a exchange, please follow these steps:
Contact Us: Reach out to us through our contact page on our website with your order number and reason for the return.
Return Authorization: You will receive clear instructions on how to send the item back.
Prepare Your Exchange: Pack the item securely, including all original packaging and accessories. Be sure to have our shipping address visible on the box so that the package gets back to us.
Shipping Costs
Return Shipping: Customers are responsible for the cost of return shipping unless the return is due to an error on our part (incorrect or defective item).
Original Shipping Charges: Shipping charges from the original order are non-refundable unless we made a mistake with your order.
Refunds and Exchanges
Refund Process: KM’s Jewelry Co. doesn’t support returns, BUT you are able to exchange the product.
Exchanges: Please contact us through our contact page to arrange the exchange. Use the section, “How to Initiate an Exchange” for instructions as well. You will need to place a new order for the new desired product. The original order must be with us before your new order is sent out.
Non-Exchangeable Items
Certain items are not eligible for exchange, including:
Personalized or Customized Products (unless defective or damaged)
Gift Cards
Final Sale Items (clearly marked as non-returnable at the time of purchase)
Damaged or Defective Items
If you receive a damaged or defective item:
Contact Us Immediately: Report the issue within 3 days of receiving the product.
Provide Evidence: Send photos of the damage or defect along with your order number and a description of the issue to us through our contact page.
Replacement: We will offer a replacement covering return shipping costs.